The quality of our people, their skills and knowledge keeps Pinnacle psg at the forefront of public service management.

Neil joined Pinnacle in 1998 after spending 18 years in local government and eight years running his own facilities management business. After working in housing for the London Borough of Hackney, he left to set up his own business to provide services for the public and private sectors. He was recruited to build the facilities management business alongside Pinnacle's social housing contracts.

Since that time, Neil has contributed to the development of integrated neighbourhood services and has supported the expansion of services provided by Pinnacle. He became Pinnacle's Managing Director in April 2009.

Andy Cook joined Pinnacle from Newchurch & Co PFI consultancy having previously spent four years at the London Borough of Tower Hamlets. He started as a service improvement manager in Hackney and was responsible for winning Pinnacle's very first Charter Mark award.

Andy moved onto managing our internal IT team before moving back out onto the frontline, project managing large housing IT system implementations for the London Borough of Redbridge and Chelmer Housing Partnership. Andy has spent his last three years in business development and supporting all parts of the Pinnacle business.

Neil has been with Pinnacle for over 13 years as a senior manager and director, having joined the Marylebone Estate Office as a Housing Manager back in 1996. Neil swiftly progressed through the ranks to take on the role of contract manager at Paddington Green and then moving to Bayswater when Pinnacle won the contract to work with CityWest Homes in 2001. Neil then took over the management of all five of Pinnacle's Westminster contracts in 2003 and was made a Director in 2005.

Neil moved across to Pinnacle's facilities management operation when Pinnacle took over the former Essex County Council's Direct Labour Organisation (DLO) in 2006. This involved managing the transition of 750 local authority staff to Pinnacle. In 2008, Pinnacle's Schools PFI business was also added to Neil's portfolio. This business involves managing all facilities management services in 19 schools in four PFI contracts across England.

Alex Frith joined the PSG Board in June 2008 having previously worked for Pinnacle Regeneration Group as the Group Financial Accountant.

Alex graduated from Exeter University with a Bachelor of Laws with Honours and then qualified as an accountant with KPMG. He spent 6 years working in the Infrastructure and Government department focusing on the Construction, Property and Facilities Management sectors in addition to public sector transport organisations. During this time Alex gained extensive experience of PFI contracting and together with his legal background provides financial and commercial support to the Pinnacle psg business.

John joined Pinnacle psg in 2002 after 22 years working in the London Boroughs of Newham, Tower Hamlets and Hackney.

Starting his career in Human Resources, he then moved into various support and customer services roles including Finance, Housing Benefit, Lettings and Homelessness. Since 1993, he has worked in a succession of Neighbourhood/Housing Management roles in inner city environments.

He currently manages all our Housing contracts including the two Private Finance Initiative (PFI) housing projects (Canning Town in Newham and Brockley in Lewisham) and Mixed Tenure Developments e.g. Greenwich Millennium Village.

A strong believer in resident participation and excellent customer services, he ensures that these are at the heart of 'everything we say and everything we do'.

Steve joined Pinnacle in 1994 having previously held senior management positions in both the public and private sectors. With over 30 years' experience in housing Steve has worked for both local authorities and housing associations. Prior to joining Pinnacle, Steve was a Director with the Unisys Corporation which is a multinational computer company and, in addition to managing their European Training Centre, he was also Chairman of the European Task Force set up to reduce costs and improve the quality of facilities management in its subsidiaries throughout Europe.

Since joining Pinnacle Steve has managed several of our major housing management contracts including Westminster and Edinburgh where he helped to pioneer the development of Neighbourhood Management to deliver joined up services to the community.

Following stints in banking and market research, Andy moved into HR in 1998 after completing a Masters in HR management. He joined Pinnacle in 2000, and became the HR Director in 2002.

Since joining, Andy has overseen the growth in staff numbers from 150 to the 1,700 today. In that time Andy has built the HR department into a function that delivers a first-class service to the Group in the areas of personnel, payroll, training and development, and health and safety.

In a wider sense, Andy has overall responsibility for organisation development by ensuring that the HR framework of policies and procedures, reward and performance management always complements and contributes positively to Pinnacle's culture, strategy and organisational effectiveness.

Roger joined Pinnacle psg in 2000 after 15 years in the public sector working for a variety of RSLs and local authorities in the housing field. Having managed a number of housing management contracts, Roger spent two years working for the London Borough of Hammersmith and Fulham re-engineering housing management services before joining Pinnacle psg. He was recruited to re-examine the way housing services are delivered, with specific emphasis on improving customer satisfaction and resident involvement.

Roger currently manages Pinnacle psg contracts in a range of locations. A firm believer in the delivery of neighbourhood management services and true resident involvement, Roger has integrated a range of Pinnacle psg services in London based around customer needs, choice and involvement. He believes that improving customer satisfaction must be at the heart of everything we manage.

Aidan joined Pinnacle psg in 2009 from the senior head-hunters Rockpools, where he was Local Government Partner. In addition to overseeing the Consulting and Interim portfolios, Aidan is also our lead Director for the north of England.

Aidan's previous career experience includes the regeneration sector and local government, including five years as Deputy Leader and Deputy Mayor of a major metropolitan council. Aidan has also held a number of senior non-executive positions, including board member of Yorkshire Forward (Regional Development Agency), the Improvement and Development Agency (IDeA) and South Yorkshire Police Authority. He also has extensive experience of both public sector policy and practice having undertaken work for central government on performance improvement and member development and participated in corporate assessments for the Audit Commission.

Nick joined Pinnacle in 1995 having previously held management positions in IT and consultancy.

During his time at Pinnacle, Nick has carried out a wide range of roles, including bidding, consulting, managing housing and facilities contracts, and implementing finance and information systems.

In recent years, his focus has been on corporate governance, contract compliance, acquisitions, and negotiating new contracts.

Nick leads all commercial negotiations on our PFI bids and has been key in closing deals, as well as developing the organisation's offering and expertise in this area.