The quality of our people, their skills and knowledge keeps Pinnacle at the forefront of public service management.

John joined Pinnacle in 1994 after 20 years in local government. Having worked mainly in Human Resources for the London boroughs of Tower Hamlets, Camden, Hackney and Harrow, he was recruited to use his extensive knowledge to build a London-based social housing business as part of a multi-sector housing management operation.

Since that time, Pinnacle has focused on delivering the widest range of neighbourhood services to communities across the UK.

John's vision is to develop Pinnacle's business model as a provider of service solutions for the wider public sector. He is a member of the CBI's Public Service Strategy Board and the Chair of the CBI's Local Government Panel.

Barbara joined Pinnacle after working in local government, and then private sector consultancy for nearly 20 years. Most of her local government experience was spent with the London Borough of Hackney, where she led the borough's flagship Comprehensive Estates Initiative. Barbara managed six successful stock transfer programmes for the council before taking up consultancy, where her clients included the Peabody Trust, Birmingham City Council and the Housing Corporation.

Since joining Pinnacle, Barbara has delivered major neighbourhood regeneration projects for the London Borough of Newham and other clients. As Neighbourhood Service Director for Housing she also successfully implemented organisational change for various private and public bodies. Barbara is currently responsible for Pinnacle's team working in Newham on the Brooks Estate regeneration, and in Tower Hamlets on the Ocean Estate regeneration project.

Neil joined Pinnacle in 1998 after spending 18 years in local government and eight years running his own facilities management business. After working in housing for the London Borough of Hackney, he left to set up his own business to provide services for the public and private sectors. He was recruited to build the facilities management business alongside Pinnacle's social housing contracts.

Since that time, Neil has contributed to the development of integrated neighbourhood services and has supported the expansion of services provided by Pinnacle.

John joined Pinnacle in 2002 after 22 years working in the London Boroughs of Newham, Tower Hamlets and Hackney.

Starting his career in Human Resources, he then moved into various support and customer services roles including Finance, Housing Benefit, Lettings and Homelessness. Since 1993, he has worked in a succession of Neighbourhood/Housing Management roles in inner city environments.

He currently manages all our London Housing contracts including the two Private Finance Initiative (PFI) housing projects in Canning Town (Newham) and Brockley (Lewisham). A strong believer in resident participation and excellent customer services, he ensures that these are at the heart of "everything we say and everything we do".

Steve joined Pinnacle in 1994 having previously held senior management positions in both the public and private sectors. With over 30 years' experience in housing Steve has worked for both local authorities and housing associations. Prior to joining Pinnacle, Steve was a Director with the Unisys Corporation which is a multinational computer company and, in addition to managing their European Training Centre, he was also Chairman of the European Task Force set up to reduce costs and improve the quality of facilities management in its subsidiaries throughout Europe.

Since joining Pinnacle Steve has managed several of our major housing management contracts including Westminster and Edinburgh where he helped to pioneer the development of Neighbourhood Management to deliver joined up services to the community.

Bobbie joined Pinnacle in April 2007 having spent the last 18 years working for Serco - the global outsourcing company based at the Docklands Light Railway in east London. Her background is mainly in customer services, stakeholder management, identifying new initiatives for ancillary income and bidding for multi million pound contracts in the UK and abroad, most recently Business Link London.

She brings a wealth of talent and experience in leading the successful implementation of new initiatives in partnership with client organisations and at Pinnacle is responsible for leading on new initiatives.

Bobbie was awarded "Business Person of the Year" by the East London Chamber of Commerce in 2006.

Andy has spent 18 years working in marketing and communications, starting his career with Bellsouth Telecommunications, where he gained experience of the Contact/Call centre industry whilst it was still in its infancy. He then went on to deliver marketing, communications and call centre solutions for Dalgety Agriculture, University of Central Lancashire and Business Link.

Andy joined Pinnacle Homecare, Pinnacle's contact centre business, in March 2003 to take it on to the next stage of development. This coincided with Homecare becoming part of Pinnacle Maintenance Services. In this role, he expanded the range of call handling services that Homecare offered from being primarily out-of-hours emergency maintenance to include daytime call handling, lone worker support, customer satisfaction surveys and contact centre improvement consultancy services.

Since October 2007, Andy has worked within Pinnacle's Neighbourhoods Division, providing expert advice on customer relationship management within a call centre environment. He is currently working on an organisational turnaround programme for SLFHA.

Ian has worked in the public sector for more than 25 years. Having trained as a teacher, he went on to become an elected trade union officer, held senior management positions at Reading and Lewisham councils, was a director of a major service providing company, then Director of Transforming Public Services at the New Local Government Network (NLGN) and, latterly, has been a Director with Pinnacle.

A keen believer in the necessity for public service modernisation, he has contributed to many of the key pieces of research and public debates over the last few years, most particularly in the procurement, partnership, housing, sustainable communities and e-government fields.

He was recently appointed as Specialist Advisor on the Strategic Commissioning theme to the government's Beacon Council scheme.

Kevin spent 22 years delivering improved services in local government Direct Labour Organisations in Hackney, Manchester and Newham. After this, he became a Managing Director within a major contracting group and was a key player in the establishment of a specialist division leading in externalised repair and maintenance services.

In 2003 Kevin, together with colleagues John Pridmore and Mike Bradley, joined Pinnacle and established Pinnacle Maintenance Services Ltd, which focuses on supporting and improving in-house repairs provision and asset management strategies. PMS has now diversified to include the management and delivery of customer contact services on a 24/7 basis, as well as waste management and street scene services.

Roger joined Pinnacle in 2000 after 15 years in the public sector working for a variety of RSLs and local authorities in the housing field. Having managed a number of housing management contracts, Roger spent two years working for the London Borough of Hammersmith and Fulham re-engineering housing management services before joining Pinnacle. He was recruited to re-examine the way housing services are delivered, with specific emphasis on improving customer satisfaction and resident involvement.

Roger currently manages Pinnacle contracts in a range of locations. A firm believer in the delivery of neighbourhood management services and true resident involvement, Roger has integrated a range of Pinnacle services in London based around customer needs, choice and involvement. He believes that improving customer satisfaction must be at the heart of everything we manage.

Jan joined Pinnacle in 2001, after working in Housing for the Greater London Council, Tower Hamlets, Lambeth and then retiring as Assistant Director of Housing at the London Borough of Greenwich. Jan specialises in building working relationships between the private and public sectors. He created the first fully private consortium that went on to win (as a Pinnacle business) a Pathfinder Housing PFI in Canning Town, Newham.

Jan has been working with other senior housing professionals providing senior management support, and implementing change, to a number of local authorities, including Medway, Gravesham, Chester le Street, Aylesbury Vale, Preston, Oldham, Doncaster and Nottingham.