HouseMark and Pinnacle psg have formed a unique partnership which is delivering improvement and step-change solutions for social landlords

We provide consultancy advice, support and implementation management to accelerate your organisation's performanace improvement and Value for Money (VfM).

Your challenges, our solutions

Had an inspection and need to implement its recommendations, but there aren't enough resources?

We have an experienced team with an impressive track record, who will work with your own staff to plan and deliver whatever you need, including developing and implementing strategies; reviewing your services and providing senior management support.

Inspection due and need help but have a limited budget?

Our prices may surprise you! We can also link an element of our fee to performance - e.g. if you ask us to improve void turnaround times, we can agree that you pay us a percentage of your increased income as a result.

Need to change the way you do things but process
re-engineering sounds complicated and expensive?

It can be as expensive and complicated as you want to make it! We apply our
commonsense approach through RATI (Review, Assess, Transform, Implement).

After agreeing realistic timescales and budget, we get on with it!

A winning partnership

HouseMark is the social housing sectorÕs leading provider of performance improvement and value for money (VFM) services. HouseMark is jointly owned by the Chartered Institute of Housing and the National Housing Federation, two not-for-profit organisations which reinvest their surpluses into the social housing sector.

Pinnacle psg is a UK leader in providing public service and community solutions. Pinnacle psg
has established its national reputation for excellence by working with local authorities
and social housing organisations to deliver quality consultancy support. It also offers a range of other services including housing management and facilities management, and is the only private sector organisation accredited by the Housing Corporation to
manage government-funded social housing.

Together, we offer organisations support to turn around services and assist in building a platform to sustain that improvement, through:

• change management
• interim management
• performance management
• process re-engineering and service reviews
• policy and procedure reviews
• project management
• bespoke projects targeted at specific business areas, eg risk management, customer focus, tenant participation

Our consultancy approach

We have a unique range of consultancy offerings aimed at improving social landlords' service delivery. We offer bespoke consultancy to meet the particular needs of individual organisations. Our approach is one of partnership - we work with you, your staff and customers, to ensure ownership of change and that skills and knowledge are transferred to build capacity for the future.

Other products and services

• ASB performance improvement services
• VFM
• performance management
• performance measurement and validation
• benchmarking analysis
• mystery shopping
• peer review

More Information

www.housemark.co.uk

Contact Samantha McGrady on 07961 204771, samantha.mcgrady@housemark.co.uk,
or Jan Taranczuk on 07970 779973,
jan.taranczuk@pinnacle-psg.com