We believe lasting solutions can best be created by listening to our clients and then working together to make each project a success.

Ignoring the internal, often endless, debates of many service agencies as to whether to source internally or externally, Pinnacle takes the hard-edged, proven approach of ‘shared management’ to create innovative and effective solutions that work.

Our objective is to come up with solutions in consultation with our clients as opposed to simply telling them what to do. Organisations with their own in-house resources may recognise the need for external support, yet understandably wish to be involved in making decisions.

For our part, asking the right questions - and listening to the answers – puts us in a prime position to agree on a long-term course of action with our clients that will be ongoing, self-sustaining and won’t merely plaster over the cracks.

We offer our clients the following consultancy services:

Performance improvement
There’s more to performance improvement than understanding service requirements and delivering them on time, on budget and to high standards. Important as these factors are, organisations must be alert to operational policy changes, while effectiveness and measurement are vital if upturn levels are to be sustained. Read about how Pinnacle has assisted other organisations to improve their performance here.

Business transformation
Some habits are hard to break, and many organisations depend on doing the same things ‘only better’ year after year – which rarely results in improved efficiency. By using a ‘systems thinking’ approach, Pinnacle focuses on streamlining system processes, eliminating waste and delivering a better customer service. Read about how Pinnacle has supported the transformation of Edinburgh Building Services.

Strategy development
When the going gets tough, the tough make sure they see clearly ahead, and organisations facing economic challenges need to deploy scarce resources efficiently and with sound risk management. Critically, this involves skillful planning for the business as a whole, and well-defined strategies for each department or division. Read about how Pinnacle has assisted other organisations to develop effective strategies here.

Change management
The only certainty in life is that nothing stays the same, so, once again, planning ahead is crucial for surviving through a state of flux. We understand how to respond to, and proactively manage the challenges of new policies and legislation, organisational restructuring and increasing competition. And, with our team’s knowledge and expertise, Pinnacle will point the way. Read about how Pinnacle has assisted other organisations conduct effective change management programmes here.

Our most popular consultancy services: