Neighbourhood & Housing Management

Pinnacle PSG provides housing and estate services to over 100,000 social housing homes on behalf of local authorities, Arms Length Management Organisations, Residential Social Landlords and Tenant Management Organisations nationwide.

We are driven by our desire to achieve high satisfaction levels, working closely with residents and their representatives to ensure we can deliver quality services at affordable prices; services that residents can easily access and are tailored to their needs.

We are the only private company in the UK to be accredited by the Tenant Services Authority to manage social housing. This accreditation not only demonstrates that our management and governance are robust, but also validates our commitment and track record in providing exceptional housing management services.

Our offering is to drive performance through innovative management and delivery methods, including our 24/7 contact centre facilitating residents access to services. At the same time we aim to reduce costs to affordable prices for residents.

We passionately believe that high levels of satisfaction can only be achieved through creating pride in neighbourhoods. We aim to achieve top performance on indicators and clean, green and well managed estates. Plus, we actively take part in community and worklessness projects involving local people.

Our clients include CityWest Homes, Hackney Homes, the London Borough of Newham, the London Borough of Lewisham, Midland Heart, Walsall Housing Group, Harvest Homes, Trafford Housing Trust and Arden TMO.

Our housing services include:

• Tenancy management
• Resident participation
• Rent arrears
• Service charges
• Anti-social behaviour
• Empty property management
• Tenancy audit
• Grounds maintenance
• Cleaning

"The approach to housing management in Westminster is an interesting one that demonstrates the cost savings and service that can be gained from a healthy market in management."

Peter Marsh
Head of the Tenant Services Authority (TSA)

Contact Roger O’Sullivan for more details about our housing and estates services by emailing enquiries@pinnacle-psg.com.