Housing ManagementWe manage over 27,000 social housing homes providing services such as tenancy management, rent collection, ASB management and voids and allocations. Our clients include local authorities, registered providers and the social division of private developers.
Soft Facilities ManagementSince 1998, Pinnacle PSG has been a leading player in the sector providing cleaning, grounds maintenance, caretaking and concierge services to social housing, public buildings, schools and colleges.
Hard Facilities ManagementSince 2000, Pinnacle PSG has been providing hard facilities services in the social housing, education and public buildings sector sectors. Our work includes reactive repairs, planned and cyclical maintenance, playground design and installation and energy & utilities management.
Street Scene & Public RealmA successful community is based around clean streets, swept car parks, empty dog bins and well maintained parks and open spaces. By offering this service in conjunction with our soft and hard facilities service Pinnacle PSG delivers exceptional value for money.
Mixed TenureA specialist service supporting developments that include a mixture of private and social housing, retail, commercial and public realm features.
24/7 Contact CentreWe offer out of hours emergency repairs call handling, lone working, daytime call centre cover and customer satisfaction campaigns. We handle over 400,000 calls a year and support 300,000 homes and businesses nationally.
Pinnacle PowerEnergy price rise is a risk. We provide long term solutions to help you manage this risk.
- Low carbon energy generation
- Energy efficiency
- District heating
We manage over 27,000 social housing homes on behalf of local authorities and registered providers, and provide FM and 24/7 contact services to over 450,000
homes, schools and public spaces nationwide.
Summer holiday improvementsSummer holiday improvements Over the summer holidays the Pinnacle PSG team completed a range of improvements to 19 schools across the country. In all over £1.4million worth of work was completed involving everything from replacing vinyl floor trim, to creating a new catering teaching facility.
Wildlife garden in LeedsWildlife garden in Leeds A large area of waste ground in Rothwell Primary School in Leeds was transformed into a wildlife garden by Pinnacle PSG’s Facilities Management team, based in Leeds.
Midland HeartMidland Heart Since 1 April 2008 Pinnacle PSG has delivered cleaning and grounds maintenance services on behalf of Midland Heart Housing Association, providing services to 11,962 properties from Milton Keynes to Nottingham and Leicester to Telford.
City PeninsulaCity Peninsula City Peninsula is located at Greenwich Peninsula, South London.
The development comprises of 229 flats, including 50 social rent, 10
shared ownership apartments, 169 private for sale units.
Elmgrove PointElmgrove Point Elmgrove Point is located in Greenwich, South London. The development
compromises of 20 storey tower. The sites are owned by ASRA Housing
Group and are managed by Pinnacle PSG.
New Vision HomesNew Vision Homes In April 2012 Woking Borough Council handed its housing management functions over to a Pinnacle PSG and Mansell joint venture, New Vision Homes
CityWest HomesCityWest Homes Pinnacle PSG has provided housing management services in Wesminster since 1995.
Catering servicesCatering services Pinnacle PSG provides facilities management to 10 primary schools across Leeds. Catering services for school staff and pupils are included in the scope of the contract – this covers not only food preparation, but the way it is served and how lunchtime periods are managed.
Supporting Students in ClactonSupporting Students in Clacton During Summer 2012, Clacton Coastal Academy, organised a ‘Futures Week’ event for over 100 sixth form students.
Castle PointCastle Point Pinnacle PSG took over the Grounds Maintenance / Street Scene service at Castle Point Borough
Council in June 2006 following a competitive tendering exercise. The Street Scene element
was in a particularly bad way and we implemented some immediate actions.
St Martins Estate, LambethSt Martins Estate, Lambeth Pinnacle PSG was originally involved in a landscape regeneration project on the estate in 2000. On completion, in 2001 Pinnacle PSG won the contract to provide grounds maintenance and cleaning services on the estate.
Wellington Mills TMOWellington Mills TMO (Tenant Management Organisation) Housing Co-operative, in the heart of London, in
Waterloo, is the oldest TMO
in Lambeth, having been created in the days of the Greater
London Council more than 30 year ago. It gets its name from the
Oakey sandpaper factory or mill that stood on part of the site the
estate now occupies.
Rothwell Primary School, LeedsRothwell Primary School, Leeds The headteacher of Rothwell Primary School, wanted to see a piece of waste ground transformed into a wildlife garden for pupils to enjoy, but with a limited budget and little experience of landscaping, she simply did not know where to start. That is where Pinnacle PSG came in.
Working with residentsWorking with residents June, chair of a residents' panel in Canning Town, East London, talks about her role on the estate in which she lives and her relationship with Pinnacle PSG.
Improving homes, improving livesImproving homes, improving lives The CBI says opening up social housing to greater competition could lead to better quality homes for tenants and considerable savings for taxpayers, as well delivering other spin-off social and economic benefits.
Pinnacle PSG is featured in the report
Leaner and fitterLeaner and fitter Pinnacle PSG is featured on pages 32-34 of the CBI's report 'Leaner and Fitter: boosting productivity in public services'. The featured case study focuses on our work for Castle Point Borough Council in Essex where we deliver street scene services to the local community.
Our track record is best documented through our library of case studies focussing on the residents and children that use our services and engage with our staff.
Current VacanciesOur reputation and business success depends on the quality of our people we are determined to nurture talent from within, encouraging radical, innovative ways to empower all our employees and enrich their working lives.
We are a continually looking to recruit the right people to support our diverse and growing business. We have an ethos of direct employment and welcome applicants with experience from outside the sector.
The quality of our people, their skills and knowledge keeps Pinnacle PSG at the forefront of public service management.
Neil joined Pinnacle PSG in 1998 after spending 18 years in local government and eight years running his own facilities management business.
After working in housing for the London Borough of Hackney, he left to set up his own business to provide services for the public and private sectors. He was recruited to build the facilities management business alongside Pinnacle PSG's social housing contracts.
While at Pinnacle, Neil has championed the development of the integrated neighbourhood services model: where housing management providers deliver holistic services, tailored to meet local communities' needs. He is a passionate believer in community led services and residents being involved in the regeneration of their communities. Neil is at the forefront of the challenge of transparency of social housing management costs and performance in a changing housing market. He became Pinnacle's Managing Director in April 2009.
Neil is a member of the Public Services Strategy Board of the CBI and of the Business Services Association.
Commercial Finance Director
Since that time he has undertaken a variety of roles contributing to the continued development and growth of the business. From 2007 this has been as Commercial Director, which included leading on all PFI deals and responsibility for governance arrangements across the group.
In January 2012, Nick was promoted to the role of Commercial Finance Director
Chief Operating Officer
Having managed a variety of housing contracts, Roger spent two years working for the London Borough of Hammersmith and Fulham re-engineering housing management services before joining Pinnacle PSG. He was recruited to re-examine the way housing services are delivered, with specific emphasis on improving customer satisfaction and resident involvement.
Roger currently is responsible for setting standards across all our contracts, ensuring that we are delivering top quartile satisfaction levels, maximising opportunities for residents to participate in the service as well as developing business. A firm believer in the delivery of neighbourhood management services and true resident involvement, Roger has integrated a range of Pinnacle PSG services based around customer needs, choice and involvement. He believes that improving customer satisfaction must be at the heart of everything we manage.
Business Development Director
He started as a service improvement manager in London Borough of Hackney and was responsible for winning Pinnacle PSG’s very first Charter Mark award.
Andy moved onto managing our internal IT team before moving back out onto the frontline, project managing large housing IT system implementations for the London Borough of Redbridge and Chelmer Housing Partnership. Andy has spent his last five years in business development, helping to grow all parts of the Pinnacle PSG business.
Lesley joined Pinnacle PSG in 2014 to spearhead Private Rented Sector PRS services for large scale residential landlords and investors.
Immediately prior to joining Pinnacle PSG, Lesley was a specialist PRS consultant working with developers, housing associations and institutional investors to assist them in acquiring, building and efficiently operating large scale PRS portfolios.
Her background includes the turnaround of a £100m central London portfolio taken over in receivership following the economic downturn of 2006/07 and having created a dedicated team to turn this portfolio into the lead asset within a private investment company within 18 months.
Degree qualified in business, a Member of the Association of Residential lettings Agents ARLA and National Association of Estate Agents NAEA, Lesley has worked in the central London property industry for the past nine years. Lesley sits on the Board of Soho Housing Association as a non-executive and is an active member of Women in Property. Lesley is currently pursuing associate member of RICS.
Lesley started her career in the hotel industry in five-star operations. Prior to working in the London property market, Lesley spent five years working within the mining, shipping and heavy industry sector specialising in stakeholder relations, media and community engagement
Operational Director, South
Neil swiftly progressed through the ranks to take on the role of contract manager at Paddington Green and then moving to Bayswater when Pinnacle PSG won the contract to work with CityWest Homes in 2001. Neil then took over the management of all five of Pinnacle PSG's Westminster contracts in 2003 and was made a director in 2005.
Neil moved across to Pinnacle PSG's facilities management division when it took over the former Essex County Council Direct Labour Organisation in 2006. This involved managing the transition of 750 local authority staff to Pinnacle. In 2008, Pinnacle PSG's Schools PFI business was also added to Neil's portfolio. This business involves the delivery of all facilities management services to 19 schools in four PFI contracts across England. He now overseas all Pinnacle PSG’s operations in the South of the UK.
Business Services Director
Starting his career in human resources, he then moved into various support and customer services roles including finance, housing benefit, lettings and homelessness. Since 1993, he has worked in a succession of neighbourhood management roles in inner city environments.
Until recently he managed all Pinnacle PSG’s housing contracts including the two Private Finance Initiative PFI housing projects Canning Town in Newham and Brockley in Lewisham and mixed tenure developments.
He has now taken on the challenge of managing and developing our Interim Management practice and Pinnacle Connect, Pinnacle PSG's 24/7 contact service centre, as well as providing support to operational contracts in a range of areas including mobilisation, performance, quality and community initiatives.
Since joining, Andy has overseen the growth in staff numbers from 150 to the 1,700 today. In that time Andy has built the HR department into a function that delivers a first-class service to the Group in the areas of personnel, payroll, training and development, and health and safety.
In a wider sense, Andy has overall responsibility for organisation development by ensuring that the HR framework of policies and procedures, reward and performance management always complements and contributes positively to Pinnacle PSG's culture, strategy and organisational effectiveness.