After working in housing for the London Borough of Hackney, he left to set up his own business to provide services for the public and private sectors. He was recruited to build the facilities management business alongside Pinnacle PSG's social housing contracts. 

Since that time, Neil has contributed to the development of integrated neighbourhood services and has supported the expansion of services provided by Pinnacle PSG. He became Pinnacle PSG's Managing Director in April 2009.

Since that time he has undertaken a variety of roles contributing to the continued development and growth of the business.  From 2007 this has been as Commercial Director, which included leading on all PFI deals and responsibility for governance arrangements across the group. 
In January 2012, Nick was promoted to the role of Commercial Finance Director
 

Having managed a variety of housing contracts, Roger spent two years working for the London Borough of Hammersmith and Fulham re-engineering housing management services before joining Pinnacle PSG. He was recruited to re-examine the way housing services are delivered, with specific emphasis on improving customer satisfaction and resident involvement.

Roger currently is responsible for setting standards across all our contracts, ensuring that we are delivering top quartile satisfaction levels, maximising opportunities for residents to participate in the service as well as developing business. A firm believer in the delivery of neighbourhood management services and true resident involvement, Roger has integrated a range of Pinnacle PSG services based around customer needs, choice and involvement. He believes that improving customer satisfaction must be at the heart of everything we manage.

He started as a service improvement manager in London Borough of Hackney and was responsible for winning Pinnacle PSG’s very first Charter Mark award. 

Andy moved onto managing our internal IT team before moving back out onto the frontline, project managing large housing IT system implementations for the London Borough of Redbridge and Chelmer Housing Partnership. Andy has spent his last five years in business development, helping to grow all parts of the Pinnacle PSG business.

Initially joining the Haden Building Management now Balfour Beatty Workplace BBW graduate scheme at the Stoke Schools PFI scheme, Katie went on to become the business assurance manager for all educational projects.

In 2006 Katie left BBW, and joined Interserve Education as regional operations manager, responsible for four TFM PFI school projects, totalling 26 schools.  In 2008 Katie was made FM director for Interserve Education was responsible for a portfolio of eight PFI projects, with over 45 schools and that included libraries, leisure and well being centres.  

Following this appointment, Katie went on to set up her own FM consultancy and, since then, has become an active member of the National Association of Women in Construction NAWIC and chair of the British Services Association BSA Education Committee.

In January 2013 Katie joined Pinnacle PSG as the interim director of education, to help lead the development of a dedicated education work stream within Pinnacle PSG.  She is particularly focused on attaining new business within the academies sector as well as developing links with those schools where Pinnacle PSG already has a presence.

Neil swiftly progressed through the ranks to take on the role of contract manager at Paddington Green and then moving to Bayswater when Pinnacle PSG won the contract to work with CityWest Homes in 2001. Neil then took over the management of all five of Pinnacle PSG's Westminster contracts in 2003 and was made a director in 2005. 

Neil moved across to Pinnacle PSG's facilities management division when it took over the former Essex County Council Direct Labour Organisation in 2006. This involved managing the transition of 750 local authority staff to Pinnacle. In 2008, Pinnacle PSG's Schools PFI business was also added to Neil's portfolio. This business involves the delivery of all facilities management services to 19 schools in four PFI contracts across England. He now overseas all Pinnacle PSG’s operations in the South of the UK.

Starting his career in human resources, he then moved into various support and customer services roles including finance, housing benefit, lettings and homelessness. Since 1993, he has worked in a succession of neighbourhood management roles in inner city environments. 

Until recently he managed all Pinnacle PSG’s housing contracts including the two Private Finance Initiative PFI housing projects Canning Town in Newham and Brockley in Lewisham and mixed tenure developments.

He has now taken on the challenge of managing and developing our Interim Management practice and Pinnacle Connect, Pinnacle PSG's 24/7 contact service centre, as well as providing support to operational contracts in a range of areas including mobilisation, performance, quality and community initiatives.

Since joining, Andy has overseen the growth in staff numbers from 150 to the 1,700 today. In that time Andy has built the HR department into a function that delivers a first-class service to the Group in the areas of personnel, payroll, training and development, and health and safety. 

In a wider sense, Andy has overall responsibility for organisation development by ensuring that the HR framework of policies and procedures, reward and performance management always complements and contributes positively to Pinnacle PSG's culture, strategy and organisational effectiveness.