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Case Studies

New Vision Homes

Contract Overview

  • In April 2012 Woking Borough Council handed its housing management functions over to a Pinnacle PSG and Mansell joint venture, New Vision Homes (NVH).
  • NVH is the first contract to link housing management with traditional blue collar services, which aims to improve quality and will create like for like savings of 30%.
  • New Vision Homes deliver housing management, repairs and maintenance, major works, estate services and construction projects on behalf of the council to 3800 homes.

Our services to New Vision Homes residents

  • Housing management
  • Income management
  • Tenancy management
  • Lettings
  • Estate services

Contract Performance
Saving money and improving performance in Woking

Six months into the contract and NVHs is already delivering improved results and having a positive impact on the local community:

  • Resident satisfaction has increased by 22%, going from 64% to 86%
  • Residents now have access to services 24/7, 365 days a year via a hotline
  • Extended neighbourhood office hours, including Saturdays, are now in operation
  • There is greater consultation with the community on key issues such as construction and refurbishment works
  • The team has organised and supported a number of community initiatives and events

The facts

  • 3800 properties are managed
  • 3450 tenants
  • 350 Leaseholders
  • 48 TUPE staff
  • 5 year + 5 year contract

Community Involvement

Pinnacle PSG places great importance on its relationship with its residents and the local community and enormous progress has been made since the contract commenced. Below are just a few examples of how Pinnacle PSG has
worked with the community:

Sheerwater Festival
Residents of Sheerwater celebrated the end of the summer holidays in style at the Sheerwater Festival. Residents came together on their local high street to have their faces painted, eat candy floss, to talk to the local police and community groups and enjoy the animals at the pop-up city farm.

Tamsin Dyer, Housing Manager for NVH and event organiser, said: “Turnout and support from local residents, community groups, the police and businesses has been fantastic, and we plan to organise similar events in the near future”

Jubilee Celebrations
Residents from Alpha Road had a bank holiday to remember as they celebrated the Queen’s Jubilee in style! The residents association worked with NVH to put on an event for families in the local community to enjoy on the bank holiday.
A local band provided live music whilst everyone enjoyed the bouncy castle, face painting and craft activities which were
available through the day. ASDA also supplied the event with free food and drink to make sure everyone had a great jubilee.
The event was rounded off by a raffle draw which saw several residents walk away with some much sought after goodies. June Weaver, who leads the local association, said: “People are already asking me when the next event will be and we have some great ideas for the future!”

Cycling Cinema
NVH have organised and hosted a number of free cycling cinema events in Woking. ‘Cycling Cinema’ is the brainchild of Magnificent Revolution, a not- for-profit educational collective based in London, and is used to promote healthy living and green energy. The group provides basic cinema equipment including bikes, a generator, films and a screen, and the cinema audience provides the power by hopping on the bikes and generating pedal-power to run the show.
The first event took place at the Lake View Hall on the Lake View Estate in Woking. Over 30 parents and children from the local estate were treated to a free evening showing of Kung Fu Panda 2 thanks to ‘Cycling Cinema’.

People Places Potential - Click here to find out more about Pinnacle's vision and mission