Select Location
Yorkshire & Humber North East North West East Midlands East of England West Midlands Wales Scotland Northern Ireland London South West South East

Performance Information

Pinnacle PSG has an overall objective of being the number one performer within every contract it works.

Whether this is a multiple contractor facilities management service in housing or single supplier within a school we aim to provide services that:

  • Meet or exceed the specification
  • Are flexible to local users needs
  • Ensure our clients meet their own targets for performance

Our track record is second to none and is based around delivering:

  • KLOE compliant agendas
  • Upper quartile performance
  • Increases in resident satisfaction by 3 per cent year-on-year
  • Maximised service-user participation to a level of 60 per cent
  • Service-users satisfaction on environmental matters of at least 75 percent
  • Target turn-around times met by ensuring every customer has access to specialist teams for dealing with graffiti, bulk refuse and emergency cleaning
  • All contracts achieve at least 85 per cent Gold or Silver standards in cleaning and grounds maintenance
  • Health and safety regulations compliance
  • Full value for money

Pinnacle PSG has appointed a number of dedicated performance and quality managers who specialise in monitoring and benchmarking Pinnacle PSG’s performance across a range of contracts.

People Places Potential - Click here to find out more about Pinnacle's vision and mission