Performance Information
Contract Information
Excellent operational performance within the contracts that Pinnacle PSG works is key to our success.
Pinnacle PSG monitors its contracts’ performance on a monthly basis against strict key performance indicators set by the client. Here is a selection of our top performance statistics for this month.
Housing Management Performance: March 2013
| Contract | Performance Standard | Target | Current Month Performance |
| Brockley Housing PFI | Correspondence: % responded to within 10 working days |
97% |
100% |
| City West Homes - Westminster |
Maida Vale village - Overall satisfation with landlord |
90% | 100% |
| Canning Town PFI |
Concierge: % availability porter service |
95% | 100% |
| Woking | Urgent repairs - Proportion completed in time |
92% | 98.78% |
| Myatts Field PFI |
ASB - Number of ASB cases where corrective action has been taken within 3 working days |
97% | 100% |
|
CTR Triangle TMO |
Complaints S1 - % S1 complaints responded to within 10 days |
100% |
100% |
