Excellent operational performance within the contracts that Pinnacle PSG works is key to our success.
Pinnacle PSG monitors its contracts’ performance on a monthly basis against strict key performance indicators set by the client. Here is a selection of our top performance statistics for this month.
Housing Management Performance: July 2013
|Contract||Performance Standard||Target||Current Month Performance|
|Brockley Housing PFI||Correspondence: % responded to within 10 working days||
|City West Homes - Westminster
Maida Vale village -
Service excellence via telephone
|Canning Town PFI
Concierge: % availability porter service
|Woking||Resolution of complaints- number resolved within 14 calendar days
|Myatts Field PFI||
ASB - Number of ASB cases where corrective action has been taken within 3 working days
|Kirklees Excellent Homes for Life PFI||Undertake cleaning according to service delivery plans||90%||100%|
CTR Triangle TMO
For the attention of Metropolitan residents: Please click here to be taken to the customer satisfaction survey relating to our estates services and grounds maintenance services in your area.