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Performance Information

Contract Information

Excellent operational performance within the contracts that Pinnacle PSG works is key to our success.

Pinnacle PSG monitors its contracts’ performance on a monthly basis against strict key performance indicators set by the client. Here is a selection of our top performance statistics for this month.


Housing Management Performance: July 2013

Contract Performance  Standard Target Current Month Performance 
Brockley Housing PFI Correspondence: % responded to within 10 working days

97%

100%
City West Homes  - Westminster

Maida Vale village -

Service excellence via telephone

100% 100%
Canning Town PFI

Concierge: % availability porter service

95% 100%
Woking Resolution of complaints- number resolved within 14 calendar days
90% 92.11%
Myatts Field PFI

ASB - Number of ASB cases where corrective action has been taken within 3 working days

97% 100%
Kirklees Excellent Homes for Life PFI Undertake cleaning according to service delivery plans 90% 100%

CTR Triangle TMO

Total repairs:
% completed within target

94%

99%

 


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