“Pinnacle Housing employees believe it is possible to provide brilliant services, despite financial constraints and the nature of large bureaucracies.”
The Sunday Times
“Pinnacle was the only organisation that seemed to want to listen to our ideas. When they did their presentation to us, we had the feeling that they had an open mind and would work with us to improve things.”
Carole Young
Resident Representative
London Borough of Hackney
“I'm pleased to say that the standard of work by Pinnacle has been very impressive since the start of their contract.”
Darren Cruice
Neighbourhood Manager
London Borough of Lambeth
“The service offered is both professional and understanding of the client need. Reporting back is both simple and fully understandable.”
Alan Nicholls
Technical Manager
Paddington Churches Housing Association
“The Pinnacle approach has been professional and business-like. We are looking forward to delivery of the improvement programme they have identified.”
Gill Davies
Strategic Director of Environment and Leisure
London Borough of Southwark
“You have really made a difference of which you should be proud!”
Graham Farrant
Chief Executive
London Borough of Barking & Dagenham
“I've thoroughly enjoyed being part of this project. It has been a real success. Thank you!”
Community Housing Manager
Newcastle City Council
“Before Pinnacle came in, there were times when I looked out the window and imagined floating North Edinburgh off across the water to Fife. Now I don’t.”
Franchea Kelly
Head of Housing
Edinburgh City Council
“Pinnacle’s proposal to clean up the Thorney Bay Beach area is excellent news and I’m full of praise for their coming forward to achieve this result. It’s a wonderful area, which is currently unkempt and in need of a general tidy up, and Pinnacle’s work will improve it immensely.”
Councillor Ray Howard
Chair of Environment Committee
Castle Point Borough Council
“We're glad to be working with [Pinnacle] and we expect the same community-sensitive service delivery that they have introduced elsewhere.”
Norman Hume
Cabinet Member
Responsible for Procurement and Direct Services
Essex County Council
“We found Pinnacle staff extremely professional. They certainly involved tenants, asking our opinion and taking notice of what we said when it came to putting the recommendations in place.”
Sally Watson
Former Chair of the Tenants’ Panel
Gravesham
“Thanks to the outstanding joint-working with Pinnacle, we have seen a significant improvement in rent collection which has also enabled and supported more of our residents to become financially secure. James’ (Forbes, a Pinnacle Manager) extensive work with Calico’s rent collection team is playing a huge role in the business.”
Michael Birkett
Chief Executive
Calico Housing